Customer Product Detail Questions

13 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.

Gentle · 4

When the customer is upset and you still want to keep the repeat business

嗨,[客户名],感谢您对我们的[商品名称]感兴趣。我很乐意帮您解答关于产品功能和使用方面的问题。

Hi [客户名], thanks for your interest in our [商品名称]. I’d be happy to help with your questions about its features and use.

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[商品名称]由[材质]制成,旨在提供[主要特点]。如果您想了解更多详情,请告诉我。

The [商品名称] is made from [材质], which is designed to provide [主要特点]. Please let me know if you’d like more details.

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为了获得最佳效果,我们建议按照以下步骤使用[商品名称]:[使用步骤]。如果有任何不清楚的地方,欢迎询问。

For the best results, we recommend using the [商品名称] according to these steps: [使用步骤]. Feel free to ask if anything is unclear.

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是的,[商品名称]包含[配件或功能]。我们希望在您下单前确认它符合您的需求。

Yes, the [商品名称] includes [配件或功能]. We want to make sure it meets your needs before you place an order.

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Neutral · 4

For routine notices, no emotion

[商品名称]的主要规格如下:[规格信息]。这些信息也列在商品页面上,供您参考。

The main specifications of the [商品名称] are: [规格信息]. These details are also listed on the product page for reference.

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[商品名称]适用于[适用设备或场景]。不建议用于[不适用设备或场景]。

The [商品名称] is compatible with [适用设备或场景]. It is not recommended for [不适用设备或场景].

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包装内含[包装内容]。如果您需要特定配件,请在下单前确认,以便我们查询库存。

The package contains [包装内容]. If you need a specific accessory, please confirm before ordering so we can check availability.

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该产品容量为[容量],尺寸为[尺寸]。购买前请将这些尺寸与您的使用需求进行比较。

The product’s capacity is [容量], and its dimensions are [尺寸]. Please compare these measurements with your intended use before purchasing.

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Firm · 5

When the customer keeps pushing and you need to hold a clear line

为避免损坏或使用不当,请遵循随[商品名称]附带的说明,不要超出规定条件使用。

To avoid damage or improper use, please follow the instructions provided with the [商品名称] and do not use it outside the stated conditions.

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根据您提供的信息,[商品名称]可能不适合[使用场景]。我们建议改选[替代商品]。

Based on the information you provided, the [商品名称] may not be suitable for [使用场景]. We recommend choosing [替代商品] instead.

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请注意,本产品适用以下限制:[限制说明]。我们希望如实说明,以便您做出充分了解后的决定。

Please note that [限制说明] applies to this product. We want to be transparent so you can make an informed decision.

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我们可以确认,[商品名称]不支持[不支持的功能或设备]。如果该功能对您很重要,这款商品可能并不适合。

We can confirm that the [商品名称] does not support [不支持的功能或设备]. If that feature is essential, this item would not be the right choice.

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下单前请仔细查看规格。如果您提供[所需信息],我们可以帮您确认这款产品是否适合。

Please check the specifications carefully before placing your order. If you share [所需信息], we can help confirm whether this product is suitable.

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Other scenarios

About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.

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