Hi [客户名], thanks for your interest in our [商品名称]. I’d be happy to help with your questions about its features and use.
Customer Product Detail Questions
13 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.
Gentle · 4
When the customer is upset and you still want to keep the repeat business
The [商品名称] is made from [材质], which is designed to provide [主要特点]. Please let me know if you’d like more details.
For the best results, we recommend using the [商品名称] according to these steps: [使用步骤]. Feel free to ask if anything is unclear.
Yes, the [商品名称] includes [配件或功能]. We want to make sure it meets your needs before you place an order.
Neutral · 4
For routine notices, no emotion
The main specifications of the [商品名称] are: [规格信息]. These details are also listed on the product page for reference.
The [商品名称] is compatible with [适用设备或场景]. It is not recommended for [不适用设备或场景].
The package contains [包装内容]. If you need a specific accessory, please confirm before ordering so we can check availability.
The product’s capacity is [容量], and its dimensions are [尺寸]. Please compare these measurements with your intended use before purchasing.
Firm · 5
When the customer keeps pushing and you need to hold a clear line
To avoid damage or improper use, please follow the instructions provided with the [商品名称] and do not use it outside the stated conditions.
Based on the information you provided, the [商品名称] may not be suitable for [使用场景]. We recommend choosing [替代商品] instead.
Please note that [限制说明] applies to this product. We want to be transparent so you can make an informed decision.
We can confirm that the [商品名称] does not support [不支持的功能或设备]. If that feature is essential, this item would not be the right choice.
Please check the specifications carefully before placing your order. If you share [所需信息], we can help confirm whether this product is suitable.
Other scenarios
- Change Shipping Address for Independent Store Orders →
- Product Compatibility Inquiries →
- Online Store Order Confirmation Email Not Received →
- Customs Duties and Import Tax Communication →
- Damaged Item Support for Online Stores →
- Customer Service Scripts for Discount Codes That Won’t Work on Your Online Store →
- Handling Duplicate Orders on Your Online Store →
- Out-of-Stock Alternatives for Independent Store Orders →
- Invoice or Receipt Requests →
- Customer Service Scripts for Payment Failures on Independent Stores →
- TikTok Shop Order Cancellations →
- TikTok Shop Return Request Customer Service →
- TikTok Shop Bad Review Recovery →
- TikTok Shop Size Inquiries →
- WhatsApp Package Marked Delivered but Not Received →
- WhatsApp Refund Alternatives →
- WhatsApp Shipping Delay Reassurance →
- Customer Questions Duplicate Subscription Charges →
- Handling Incorrect Items Received on WhatsApp →
About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.