Out-of-Stock Alternatives for Independent Store Orders

Hi [客户名], thank you so much for your order [订单号]. We’re sorry, but [商品名称] has just sold out due to unexpectedly high demand.

We sincerely apologize for the inconvenience. We can reserve the next restock for you, which is expected around [补货日期], if you’re happy to wait.

As an alternative, [替代商品名称] is available now and is very similar to your original choice. You can view it here: [替代商品链接].

To thank you for your patience, we’d be glad to offer [补偿优惠码] if you choose to wait for the restock or switch to an alternative item.

Regarding order [订单号], [商品名称] is currently unavailable. Please let us know whether you would prefer a replacement, to wait until [补货日期], or a refund for this item.

We can ship the in-stock items from order [订单号] now and arrange the unavailable item separately once it is back in stock. Please confirm if this works for you.

If you would like to switch, please send us the name or link of your preferred item. We will check availability and confirm any price difference before making changes.

If you prefer not to wait, we can issue a refund of [退款金额] for [商品名称] to your original payment method.

We’re unable to dispatch [商品名称] at this time because it is out of stock. Please choose one of the available options: replacement, wait for restock, or refund.

Please reply with your preferred option by [回复期限]. If we do not hear from you by then, we will refund [退款金额] for the unavailable item to avoid delaying your order further.

The replacement item must be confirmed before we can update order [订单号]. We cannot substitute products without your approval.

The expected restock date of [补货日期] is an estimate and may change. If you need the item by a specific date, we recommend choosing an in-stock alternative or a refund.