Customs Duties and Import Tax Communication

Hi [客户名], thank you for reaching out. Please note that import duties or taxes may be charged by your local customs authority, depending on your country’s regulations.

We understand that unexpected customs charges can be frustrating. These fees are set by the destination country and are not collected or controlled by our store.

To help release your parcel as soon as possible, we recommend contacting the carrier or local customs office using tracking number [追踪号] for the payment instructions.

If you would like, please send us a screenshot of the customs notice. We will be happy to help you understand the information shown.

For order [订单号], any import duty, VAT, customs clearance fee, or similar charge assessed after arrival is the responsibility of the recipient unless otherwise stated at checkout.

The carrier has advised that payment is required before delivery can continue. Please follow the payment link or instructions provided by the carrier before [截止日期].

Customs charges are calculated by local authorities based on factors such as the item category, declared value, and local import rules. We cannot change the amount once it has been assessed.

Please keep your payment receipt after settling the charge. If the carrier requests additional documents, send us the request and we will provide any available order information.

We are unable to reimburse customs duties, import taxes, or clearance fees charged by your local authorities, as these charges are outside our control and were not paid to us.

If the customs charge is not paid and the parcel is returned or abandoned, any refund will be handled according to our policy after the return is confirmed. Original shipping, return shipping, and customs-related charges may be deducted.

We cannot ask the carrier to declare a lower value or mark the order as a gift. All customs documentation must accurately reflect the order details.

Please contact the carrier directly regarding the payment deadline for tracking number [追踪号]. If no action is taken by [截止日期], the shipment may be returned or disposed of by the carrier.