Customer Service Scripts for Discount Codes That Won’t Work on Your Online Store

Hi [客户名], sorry the discount code did not work as expected. Please send us a screenshot of the checkout page and the code you entered, and we’ll look into it for you.

We understand how frustrating this can be. Please make sure the code is entered exactly as shown, with no extra spaces, before placing your order.

Thank you for checking with us, [客户名]. We’re happy to review whether [优惠码] is eligible for the items currently in your cart.

If the code cannot be applied, please don’t worry. Once we confirm the issue, we’ll let you know the best available option for your order.

The code [优惠码] is valid only for orders over [最低消费金额] and does not apply to excluded items. Please review your cart total and selected products.

Please note that only one promotional code can be used per order. If another offer is already applied, remove it before entering [优惠码].

We checked [优惠码] and found that it expired on [到期日期]. It is no longer available at checkout.

The promotion is limited to [适用地区] and can be used only on our website. Please confirm that your shipping destination and checkout channel meet these conditions.

We’re unable to apply [优惠码] after an order has been submitted. Discount codes must be entered and accepted at checkout before payment is completed.

The code [优惠码] cannot be combined with sale prices, bundle offers, or other promotions. This condition applies to all eligible orders.

This code was issued for [适用客户条件] only and cannot be transferred or reused on another account. We’re unable to make an exception to this policy.

After reviewing your order, we can confirm that the purchase does not meet the terms of [优惠码]. We’re therefore unable to honor the discount for this order.