Customer Service Scripts for Payment Failures on Independent Stores

Hi [客户名], sorry you ran into trouble completing your payment. Please try again using a different browser or device, and let us know if the issue continues.

We understand how frustrating this can be. Your payment was not completed, so no order has been confirmed under [订单号].

Please check that your card details, billing address, and available balance are correct, then try placing the order again.

For your security, we cannot see or change your full card details. Your bank may be able to tell you why the payment was declined.

The transaction for [订单号] was declined or interrupted before payment authorization was completed. No successful charge was received by us.

Please try the checkout again after clearing your browser cache, or use another supported payment method available at checkout.

If you see a pending charge on your account, it is usually a temporary authorization from your bank rather than a completed payment. Please contact your bank for its release time.

To help us investigate, please send a screenshot of the error message, excluding any card number, CVV, or other sensitive information.

For security reasons, we cannot manually process a card payment or accept card details by message. Please complete payment only through our secure checkout page.

We can only reserve the items in your cart after payment is successfully completed. Prices and stock may change before a new order is placed.

Please do not submit repeated payment attempts in quick succession. If a charge appears more than once, send us the transaction reference [交易参考号] and we will review it.

We are unable to confirm [订单号] until payment has cleared. Once you place a successful order, you will receive a confirmation email.