TikTok Shop Return Request Customer Service

Hi [客户名], we’re sorry the item did not meet your expectations. Please let us know the reason for your return request, and we’ll be happy to help with the next steps.

Thank you for reaching out, [客户名]. We understand that sometimes an item is not quite right. Could you please share a photo or brief description of the issue?

Of course, [客户名]. Please submit the return request through your TikTok Shop order page, and select the reason that best matches your situation. We’ll review it as soon as possible.

We appreciate your patience. Once your return request is approved, please follow the return instructions shown in the app to send the item back safely.

We’re sorry for the inconvenience, [客户名]. Please keep the item unused and in its original packaging while the return request is being reviewed.

Your return request for order [订单号] has been received. We are reviewing the details and will update you through TikTok Shop within [处理时效].

To proceed with the return, please upload clear photos of the item, outer packaging, and shipping label in your return request.

Your return request has been approved. Please use the return label or return address provided in TikTok Shop and send the parcel by [寄回期限].

Please include all original accessories, tags, and packaging with the returned item. This helps us process your return without delay.

After the return parcel is delivered and checked, the refund will be processed according to TikTok Shop’s return and refund procedure.

To remain eligible for return, the item must be returned unused, with all original tags and packaging intact. Items that do not meet these conditions may not be accepted.

Please submit the return request through TikTok Shop rather than sending the item back without approval. Unauthorised returns may cause delays in processing.

The return needs to be shipped by [寄回期限]. If it is sent after this deadline, TikTok Shop may automatically close the return request.

We can only process a return for the item listed in order [订单号]. Please do not include items from other orders in the same parcel.

Based on the information provided, this request does not currently meet the return conditions. If you have additional evidence, please upload it in TikTok Shop for further review.