Handling Duplicate Orders on Your Online Store

Hi [客户名], thanks for reaching out. We can see that [订单号1] and [订单号2] were placed with similar details. We’re happy to help you sort this out.

It looks like two orders may have been submitted by mistake. Could you please confirm which order you would like to keep: [订单号1] or [订单号2]?

No worries—accidental duplicate orders can happen. Once you tell us your preference, we’ll do our best to update the order before it is processed.

We understand you only intended to place one order. Please reply with the order number you wish to cancel, and we’ll check the available options right away.

Thank you for confirming. We’ll keep [订单号] and request cancellation of the other order. We’ll update you as soon as this has been completed.

We have identified two orders under your details: [订单号1] and [订单号2]. Please confirm whether you would like both orders shipped or one order canceled.

Before we make any changes, please confirm the order number to keep and the order number to cancel: [订单号1] / [订单号2].

[订单号] has not yet been dispatched, so we can submit a cancellation request. The refund, if approved, will be returned to your original payment method within [退款时效].

Please note that each order is processed separately. If you would like to keep both orders, they may be shipped in separate parcels with different tracking updates.

We have received your cancellation request for [订单号]. Our team is checking its processing status and will confirm the result within [处理时效].

We can cancel [订单号] only if it has not entered dispatch processing. Once the order has been handed to the carrier, cancellation is no longer available.

We need your confirmation of which order to keep before [截止时间]. Without a reply, both [订单号1] and [订单号2] will continue to be processed as placed.

Our records show that [订单号1] and [订单号2] were submitted as separate transactions. We cannot combine them or adjust the payment after the orders are placed.

The cancellation request for [订单号] was received after dispatch had started. The order will proceed to delivery; please contact us after receipt if you need help with the next step.

A refund can be issued only after the cancellation of [订单号] is confirmed in our system. Please do not file multiple requests, as this may delay the review.