Hi [客户名], thanks for checking with us. Please share your device model and version, and we’ll help confirm whether [商品名称] is compatible.
Product Compatibility Inquiries
12 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.
Gentle · 4
When the customer is upset and you still want to keep the repeat business
We’d be happy to check this for you. A photo of your device label or its model number would help us give you the most accurate answer.
Based on the details you provided, [商品名称] should work with [设备型号]. Please make sure your device uses [关键规格] before placing the order.
We understand you want to be certain before ordering. Please send the product link or model number of your current device, and we’ll check it carefully.
Neutral · 4
For routine notices, no emotion
[商品名称] is compatible with [设备型号] and [适用版本]. It is not designed for [不适用型号].
To confirm compatibility, please compare your device specifications with the requirements below: [关键规格].
The model number [设备型号] is listed as compatible with [商品名称]. For best performance, please use it according to the instructions in [使用说明].
We cannot confirm compatibility from the product name alone. Please provide the exact model number, including any letters or numbers after the model name.
Firm · 4
When the customer keeps pushing and you need to hold a clear line
Please do not place the order until compatibility has been confirmed. Items used with unsupported models may not function properly.
[商品名称] is not compatible with [设备型号]. We recommend choosing [推荐商品] instead.
The required specification is [关键规格]. If your device does not match this requirement, we cannot guarantee that [商品名称] will work.
Compatibility is determined by the exact model and specifications, not by appearance. Please verify [关键规格] before purchase, as incompatible use is outside the product’s intended purpose.
Other scenarios
- Change Shipping Address for Independent Store Orders →
- Online Store Order Confirmation Email Not Received →
- Customs Duties and Import Tax Communication →
- Damaged Item Support for Online Stores →
- Customer Service Scripts for Discount Codes That Won’t Work on Your Online Store →
- Handling Duplicate Orders on Your Online Store →
- Out-of-Stock Alternatives for Independent Store Orders →
- Invoice or Receipt Requests →
- Customer Service Scripts for Payment Failures on Independent Stores →
- TikTok Shop Order Cancellations →
- TikTok Shop Return Request Customer Service →
- TikTok Shop Bad Review Recovery →
- TikTok Shop Size Inquiries →
- WhatsApp Package Marked Delivered but Not Received →
- Customer Product Detail Questions →
- WhatsApp Refund Alternatives →
- WhatsApp Shipping Delay Reassurance →
- Customer Questions Duplicate Subscription Charges →
- Handling Incorrect Items Received on WhatsApp →
About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.