Product Compatibility Inquiries

12 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.

Gentle · 4

When the customer is upset and you still want to keep the repeat business

您好,[客户名],感谢您咨询。请告诉我们您的设备型号和版本,我们将协助确认[商品名称]是否兼容。

Hi [客户名], thanks for checking with us. Please share your device model and version, and we’ll help confirm whether [商品名称] is compatible.

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我们很乐意为您核实。您可以提供设备标签照片或型号编号,这将有助于我们给出最准确的答复。

We’d be happy to check this for you. A photo of your device label or its model number would help us give you the most accurate answer.

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根据您提供的信息,[商品名称]应可适用于[设备型号]。下单前请确认您的设备使用的是[关键规格]。

Based on the details you provided, [商品名称] should work with [设备型号]. Please make sure your device uses [关键规格] before placing the order.

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我们理解您希望在下单前确认无误。请发送您现有设备的商品链接或型号编号,我们会仔细帮您核对。

We understand you want to be certain before ordering. Please send the product link or model number of your current device, and we’ll check it carefully.

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Neutral · 4

For routine notices, no emotion

[商品名称]兼容[设备型号]和[适用版本],但并非为[不适用型号]设计。

[商品名称] is compatible with [设备型号] and [适用版本]. It is not designed for [不适用型号].

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为确认兼容性,请将您的设备规格与以下要求进行对比:[关键规格]。

To confirm compatibility, please compare your device specifications with the requirements below: [关键规格].

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型号[设备型号]被列为与[商品名称]兼容。为获得最佳效果,请按照[使用说明]中的指引使用。

The model number [设备型号] is listed as compatible with [商品名称]. For best performance, please use it according to the instructions in [使用说明].

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仅凭产品名称我们无法确认兼容性。请提供完整的准确型号,包括型号名称后的任何字母或数字。

We cannot confirm compatibility from the product name alone. Please provide the exact model number, including any letters or numbers after the model name.

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Firm · 4

When the customer keeps pushing and you need to hold a clear line

在兼容性确认前,请勿下单。用于不支持型号的商品可能无法正常使用。

Please do not place the order until compatibility has been confirmed. Items used with unsupported models may not function properly.

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[商品名称]与[设备型号]不兼容。我们建议您改选[推荐商品]。

[商品名称] is not compatible with [设备型号]. We recommend choosing [推荐商品] instead.

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所需规格为[关键规格]。如果您的设备不符合该要求,我们无法保证[商品名称]能够使用。

The required specification is [关键规格]. If your device does not match this requirement, we cannot guarantee that [商品名称] will work.

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兼容性取决于准确型号和规格,而非外观。购买前请核实[关键规格],因为不兼容的使用方式不属于商品的预期用途。

Compatibility is determined by the exact model and specifications, not by appearance. Please verify [关键规格] before purchase, as incompatible use is outside the product’s intended purpose.

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Other scenarios

About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.

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