Invoice or Receipt Requests

12 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.

Gentle · 4

When the customer is upset and you still want to keep the repeat business

您好,[客户名],我们很乐意为您的订单提供收据。请确认您希望我们在订单[订单号]中填写的账单信息。

Hi [客户名], we’d be happy to provide a receipt for your order. Please confirm the billing details you’d like us to include for order [订单号].

Click the card to copy
感谢您联系我们,[客户名]。我们可以为订单[订单号]准备发票。请提供需要在发票上显示的准确账单名称和地址。

Thanks for reaching out, [客户名]. We can prepare the invoice for order [订单号]. Please send us the billing name and address exactly as they should appear.

Click the card to copy
当然可以,[客户名]。收到订单[订单号]所需的账单信息后,我们会将文件发送到您的电子邮箱。

Of course, [客户名]. Once we receive the required billing details for order [订单号], we’ll send the document to your email address.

Click the card to copy
我们很乐意协助您,[客户名]。请告知您需要订单[订单号]的普通收据还是企业发票?

We’re happy to help with this, [客户名]. Could you let us know whether you need a standard receipt or a business invoice for order [订单号]?

Click the card to copy

Neutral · 4

For routine notices, no emotion

我们可以为订单[订单号]开具收据。请提供账单名称、地址以及必须显示在文件上的税务登记信息。

We can issue a receipt for order [订单号]. Please provide the billing name, address, and any tax registration details that must appear on the document.

Click the card to copy
为处理您的发票申请,请确认与订单[订单号]关联的电子邮箱和账单信息。

To process your invoice request, please confirm the email address and billing information associated with order [订单号].

Click the card to copy
我们会根据您提供的信息准备订单[订单号]的收据,并在[处理时效]内通过电子邮件发送给您。

Your receipt for order [订单号] will be prepared using the details you provide. We’ll email it to you within [处理时效].

Click the card to copy
我们已收到您关于订单[订单号]的发票申请。请确认以下账单信息是否正确:[发票信息]。

We’ve received your request for an invoice for order [订单号]. Please check that the following billing details are correct: [发票信息].

Click the card to copy

Firm · 4

When the customer keeps pushing and you need to hold a clear line

出于安全和账务准确性的考虑,我们只能使用订单[订单号]已确认的账单信息开具发票。请核对并确认[发票信息]。

For security and accounting accuracy, we can only issue the invoice using the billing details confirmed for order [订单号]. Please review and confirm [发票信息].

Click the card to copy
请注意,发票开具后我们无法添加或更改账单信息。在我们处理订单[订单号]之前,请确认[发票信息]。

Please note that we cannot add or change billing details after the invoice has been issued. Kindly confirm [发票信息] before we proceed with order [订单号].

Click the card to copy
如果没有必要的公司信息,我们无法开具企业发票。请提供[发票信息],以便我们完成您的订单[订单号]申请。

We’re unable to issue a business invoice without the required company information. Please provide [发票信息] so we can complete your request for order [订单号].

Click the card to copy
订单[订单号]的发票申请因账单信息不完整而暂缓。请在[截止时间]前提供缺少的信息,以免进一步延误。

The invoice request for order [订单号] is pending because the billing details are incomplete. Please send the missing information by [截止时间] to avoid further delay.

Click the card to copy

Other scenarios

About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.

© 2026 · SellerReply · Multilingual CS phrase library Privacy Free · Updated regularly