TikTok Shop 尺码咨询话术

本页 15 条简体中文话术，按语气分组，每条附英文对照。

温和 · 5 条

适合客户情绪激动、你还想保住复购的时候

Hi [客户名]! Thanks so much for asking — I'd love to help you find the perfect fit. Could you share your rough height and weight? Then I can recommend the size that'll suit you best. Just a heads-up: our sizes tend to run a little smaller than US sizing.

您好 [客户名]！非常感谢您咨询——我很乐意帮您找到最合适的尺码。能告诉我您的大致身高和体重吗？这样我能推荐最适合您的尺码。温馨提示：我们的尺码通常比美码偏小一点。

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Hi [客户名]! Great question. I'd recommend checking the size chart in the product photos — it's all in centimetres. If you're between two sizes, I'd go for the larger one for comfort. Any questions at all, I'm right here to help!

您好 [客户名]！问得好。建议您查看商品图中的尺码表——单位都是厘米。如果您在两个尺码之间，为了舒适我会建议选大一码。有任何疑问，我随时为您服务！

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Thanks for reaching out, [客户名]! To make sure we get it right, could you tell me what size you usually wear back home, and in which brand? With that I can confirm the exact match on our chart. I want it to fit you perfectly on the very first try.

感谢您联系我们 [客户名]！为了确保选对，能告诉我您在本国常穿什么尺码、什么品牌吗？这样我可以确认与我们尺码表的准确对应。我希望您第一次购买就完全合身。

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Hi [客户名]! This style has a slim, fitted cut. If you like a relaxed look or you're between two sizes, go one size up. The fabric doesn't have much stretch, so it's better to play it safe on comfort. Anything else I can help with?

您好 [客户名]！这款是修身合体版型。如果您喜欢宽松风格或处于两个尺码之间，请选大一码。面料弹性较小，所以在舒适度上稳妥一点更好。还需要我帮忙吗？

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Thanks for checking before you buy, [客户名] — honestly that's the best way to get it right! Based on your measurements, size M should suit you well. And if it arrives and doesn't fit, we offer size exchanges, so no worries — we'll sort it out.

感谢您购买前先咨询 [客户名]——说实话这是选对尺码的最好方式！根据您的数据，M 码应该会很合适。如果收到后不合身，我们支持换码，所以您放心——我们会解决。

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中性 · 5 条

适合常规告知，不带情绪

Hi [客户名], thanks for your question. The size chart is in the product gallery, with chest, waist and length measurements in centimetres. We'd suggest measuring a similar item you already own and comparing. Please note these sizes follow the Asian standard.

您好 [客户名]，感谢咨询。尺码表在商品图集中，含胸围、腰围、衣长的厘米数据。建议量一件您已有的类似衣服进行对比。请注意这些尺码为亚洲标准。

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For your height and weight, the recommended size is L according to our chart, [客户名]. Please bear in mind that Asian sizing usually runs one to two sizes smaller than US sizing. You can check the exact measurements on the product page.

按您的身高体重 [客户名]，根据我们的尺码表推荐 L 码。请注意亚洲码通常比美码小一到两码。您可在商品详情页核对具体数据。

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This product uses Asian sizing. The rough conversion: Asian S = US XS, M = S, L = M, XL = L. The exact measurements in centimetres are in the last product image. We'd recommend comparing them against a garment of your own.

本商品为亚洲尺码。大致换算：亚洲 S = 美码 XS，M = S，L = M，XL = L。精确厘米数据见商品最后一张图。建议与您自己的衣物对比。

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Hi [客户名]. The model in the photos wears size M and is 175 cm tall. The cut is regular — neither tight nor loose. If your measurements sit at the top of a size range, we'd suggest going up to the next one. Size exchange is available after delivery.

您好 [客户名]。图中模特穿 M 码，身高 175 厘米。版型标准，不紧不松。如果您的数据接近某尺码上限，建议选下一码。收货后支持换码。

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Thanks for your question, [客户名]. Each style can vary with its cut, which is why we publish a specific chart on every product. For this one: chest is 96 cm in M and 100 cm in L. Measure your own chest and add 4 cm of ease to choose.

感谢咨询 [客户名]。每款版型不同，因此每个商品都附专属尺码表。本款：M 码胸围 96 厘米，L 码 100 厘米。请量您的胸围并加 4 厘米放松量来选择。

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坚定 · 5 条

适合客户反复纠缠、你需要明确立场的时候

Hi [客户名]. The official measurements for each size are published on the product page, in centimetres — these are exact factory figures. We'd recommend comparing them with your own measurements before buying, as size choice is the buyer's decision.

您好 [客户名]。每个尺码的官方数据以厘米为单位公示在商品详情页——为工厂精确数据。建议购买前与您的身材数据对比，因为尺码选择由买家自行决定。

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The product's size chart is the official reference and it has been verified. We can't guarantee the fit if a purchase is made without consulting it. If you've already received the item and it doesn't match the published measurements, it qualifies for an exchange under warranty.

商品尺码表是官方参考且经过核实。如未参照尺码表购买，我们无法保证合身。若您收到的商品与公示数据不符，可按保障政策换货。

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Hi [客户名]. As stated in the description, this product uses Asian sizing and we recommend ordering one size up from your usual. This note appears before purchase. The exact measurements are available in the product gallery.

您好 [客户名]。如商品描述所示，本品为亚洲尺码，建议比常穿码大一码购买。该提示在购买前已展示。精确数据见商品图集。

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We've already shared the official chart with the manufacturer's exact measurements. The recommendation stands: based on your details, size L. If you choose a size other than the one recommended, any later exchange is at the buyer's expense under store policy.

我们已提供厂家精确数据的官方尺码表。推荐不变：按您的数据应选 L 码。如您选择推荐以外的尺码，按店铺政策，后续换码费用由买家承担。

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Hi [客户名]. The sizing information on the listing is already complete: a chart in centimetres, the model's reference, and a note about Asian sizing. With those details you can choose with confidence. If you need anything else, we're glad to help.

您好 [客户名]。商品页的尺码信息已完整：厘米尺码表、模特参考、亚洲码提示。凭这些数据您可以放心选择。如需其他帮助，我们乐意为您服务。

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其他场景

关于话术：每条话术按客服场景和语气整理，附中文回译。我们关注的不只是翻译对错，更是「这句话在客服场景里说出去是否得体」——因为一句直译的「我们不能退款」，可能已经冒犯了客户。