独立站商品兼容性咨询英文话术

本页 12 条简体中文话术，按语气分组，每条附英文对照。

温和 · 4 条

适合客户情绪激动、你还想保住复购的时候

Hi [客户名], thanks for checking with us. Please share your device model and version, and we’ll help confirm whether [商品名称] is compatible.

您好，[客户名]，感谢您咨询。请告诉我们您的设备型号和版本，我们将协助确认[商品名称]是否兼容。

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We’d be happy to check this for you. A photo of your device label or its model number would help us give you the most accurate answer.

我们很乐意为您核实。您可以提供设备标签照片或型号编号，这将有助于我们给出最准确的答复。

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Based on the details you provided, [商品名称] should work with [设备型号]. Please make sure your device uses [关键规格] before placing the order.

根据您提供的信息，[商品名称]应可适用于[设备型号]。下单前请确认您的设备使用的是[关键规格]。

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We understand you want to be certain before ordering. Please send the product link or model number of your current device, and we’ll check it carefully.

我们理解您希望在下单前确认无误。请发送您现有设备的商品链接或型号编号，我们会仔细帮您核对。

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中性 · 4 条

适合常规告知，不带情绪

[商品名称] is compatible with [设备型号] and [适用版本]. It is not designed for [不适用型号].

[商品名称]兼容[设备型号]和[适用版本]，但并非为[不适用型号]设计。

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To confirm compatibility, please compare your device specifications with the requirements below: [关键规格].

为确认兼容性，请将您的设备规格与以下要求进行对比：[关键规格]。

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The model number [设备型号] is listed as compatible with [商品名称]. For best performance, please use it according to the instructions in [使用说明].

型号[设备型号]被列为与[商品名称]兼容。为获得最佳效果，请按照[使用说明]中的指引使用。

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We cannot confirm compatibility from the product name alone. Please provide the exact model number, including any letters or numbers after the model name.

仅凭产品名称我们无法确认兼容性。请提供完整的准确型号，包括型号名称后的任何字母或数字。

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坚定 · 4 条

适合客户反复纠缠、你需要明确立场的时候

Please do not place the order until compatibility has been confirmed. Items used with unsupported models may not function properly.

在兼容性确认前，请勿下单。用于不支持型号的商品可能无法正常使用。

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[商品名称] is not compatible with [设备型号]. We recommend choosing [推荐商品] instead.

[商品名称]与[设备型号]不兼容。我们建议您改选[推荐商品]。

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The required specification is [关键规格]. If your device does not match this requirement, we cannot guarantee that [商品名称] will work.

所需规格为[关键规格]。如果您的设备不符合该要求，我们无法保证[商品名称]能够使用。

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Compatibility is determined by the exact model and specifications, not by appearance. Please verify [关键规格] before purchase, as incompatible use is outside the product’s intended purpose.

兼容性取决于准确型号和规格，而非外观。购买前请核实[关键规格]，因为不兼容的使用方式不属于商品的预期用途。

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其他场景

关于话术：每条话术按客服场景和语气整理，附中文回译。我们关注的不只是翻译对错，更是「这句话在客服场景里说出去是否得体」——因为一句直译的「我们不能退款」，可能已经冒犯了客户。