TikTok Shop 退货申请客服英文话术

本页 15 条简体中文话术，按语气分组，每条附英文对照。

温和 · 5 条

适合客户情绪激动、你还想保住复购的时候

Hi [客户名], we’re sorry the item did not meet your expectations. Please let us know the reason for your return request, and we’ll be happy to help with the next steps.

您好，[客户名]，很抱歉商品未能达到您的预期。请告诉我们您申请退货的原因，我们很乐意协助您完成后续步骤。

点击卡片复制

Thank you for reaching out, [客户名]. We understand that sometimes an item is not quite right. Could you please share a photo or brief description of the issue?

感谢您的联系，[客户名]。我们理解有时商品可能不完全合适。您可以提供照片或简要说明一下问题吗？

点击卡片复制

Of course, [客户名]. Please submit the return request through your TikTok Shop order page, and select the reason that best matches your situation. We’ll review it as soon as possible.

当然可以，[客户名]。请通过您的 TikTok Shop 订单页面提交退货申请，并选择最符合您情况的原因。我们会尽快审核。

点击卡片复制

We appreciate your patience. Once your return request is approved, please follow the return instructions shown in the app to send the item back safely.

感谢您的耐心等待。退货申请获批后，请按照应用内显示的退货指引妥善寄回商品。

点击卡片复制

We’re sorry for the inconvenience, [客户名]. Please keep the item unused and in its original packaging while the return request is being reviewed.

很抱歉给您带来不便，[客户名]。在退货申请审核期间，请保持商品未使用并保留原包装。

点击卡片复制

中性 · 5 条

适合常规告知，不带情绪

Your return request for order [订单号] has been received. We are reviewing the details and will update you through TikTok Shop within [处理时效].

我们已收到您关于订单 [订单号] 的退货申请。我们正在审核相关信息，并将在 [处理时效] 内通过 TikTok Shop 向您更新。

点击卡片复制

To proceed with the return, please upload clear photos of the item, outer packaging, and shipping label in your return request.

为便于处理退货，请在您的退货申请中上传商品、外包装和快递面单的清晰照片。

点击卡片复制

Your return request has been approved. Please use the return label or return address provided in TikTok Shop and send the parcel by [寄回期限].

您的退货申请已获批准。请使用 TikTok Shop 提供的退货面单或退货地址，并在 [寄回期限] 前寄出包裹。

点击卡片复制

Please include all original accessories, tags, and packaging with the returned item. This helps us process your return without delay.

请将所有原始配件、吊牌和包装随退货商品一并寄回。这有助于我们及时处理您的退货。

点击卡片复制

After the return parcel is delivered and checked, the refund will be processed according to TikTok Shop’s return and refund procedure.

退货包裹送达并完成检查后，退款将按照 TikTok Shop 的退货退款流程处理。

点击卡片复制

坚定 · 5 条

适合客户反复纠缠、你需要明确立场的时候

To remain eligible for return, the item must be returned unused, with all original tags and packaging intact. Items that do not meet these conditions may not be accepted.

为符合退货资格，商品必须保持未使用状态，且原始吊牌和包装完好。如不符合这些条件，商品可能无法被接受退回。

点击卡片复制

Please submit the return request through TikTok Shop rather than sending the item back without approval. Unauthorised returns may cause delays in processing.

请通过 TikTok Shop 提交退货申请，不要在未经批准的情况下自行寄回商品。未经授权的退货可能导致处理延迟。

点击卡片复制

The return needs to be shipped by [寄回期限]. If it is sent after this deadline, TikTok Shop may automatically close the return request.

退货需在 [寄回期限] 前寄出。若超过该期限寄出，TikTok Shop 可能会自动关闭退货申请。

点击卡片复制

We can only process a return for the item listed in order [订单号]. Please do not include items from other orders in the same parcel.

我们只能处理订单 [订单号] 中所列商品的退货。请勿在同一包裹中放入其他订单的商品。

点击卡片复制

Based on the information provided, this request does not currently meet the return conditions. If you have additional evidence, please upload it in TikTok Shop for further review.

根据目前提供的信息，此申请暂不符合退货条件。如您有其他证明材料，请在 TikTok Shop 中上传，以便进一步审核。

点击卡片复制

其他场景

关于话术：每条话术按客服场景和语气整理，附中文回译。我们关注的不只是翻译对错，更是「这句话在客服场景里说出去是否得体」——因为一句直译的「我们不能退款」，可能已经冒犯了客户。