独立站优惠码无法使用客服英文话术

本页 12 条简体中文话术，按语气分组，每条附英文对照。

温和 · 4 条

适合客户情绪激动、你还想保住复购的时候

Hi [客户名], sorry the discount code did not work as expected. Please send us a screenshot of the checkout page and the code you entered, and we’ll look into it for you.

您好，[客户名]，很抱歉优惠码未能按预期使用。请将结账页面截图和您输入的优惠码发给我们，我们会为您核查。

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We understand how frustrating this can be. Please make sure the code is entered exactly as shown, with no extra spaces, before placing your order.

我们理解这会让人感到困扰。下单前请确认优惠码与显示内容完全一致输入，且没有多余空格。

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Thank you for checking with us, [客户名]. We’re happy to review whether [优惠码] is eligible for the items currently in your cart.

感谢您联系我们，[客户名]。我们很乐意帮您确认[优惠码]是否适用于您购物车中的商品。

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If the code cannot be applied, please don’t worry. Once we confirm the issue, we’ll let you know the best available option for your order.

如果该优惠码无法使用，请不用担心。确认问题后，我们会告知您订单可选择的最佳处理方案。

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中性 · 4 条

适合常规告知，不带情绪

The code [优惠码] is valid only for orders over [最低消费金额] and does not apply to excluded items. Please review your cart total and selected products.

优惠码[优惠码]仅适用于订单满[最低消费金额]，且不适用于排除商品。请核对您的购物车总额和所选商品。

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Please note that only one promotional code can be used per order. If another offer is already applied, remove it before entering [优惠码].

请注意，每笔订单只能使用一个优惠码。若已使用其他优惠，请先将其移除，再输入[优惠码]。

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We checked [优惠码] and found that it expired on [到期日期]. It is no longer available at checkout.

我们已核查[优惠码]，该码已于[到期日期]过期，目前无法在结账时使用。

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The promotion is limited to [适用地区] and can be used only on our website. Please confirm that your shipping destination and checkout channel meet these conditions.

该促销仅限[适用地区]使用，且只能在我们的网站上使用。请确认您的收货地区和结账渠道符合这些条件。

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坚定 · 4 条

适合客户反复纠缠、你需要明确立场的时候

We’re unable to apply [优惠码] after an order has been submitted. Discount codes must be entered and accepted at checkout before payment is completed.

订单提交后，我们无法补加[优惠码]。优惠码必须在完成付款前于结账页面输入并成功生效。

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The code [优惠码] cannot be combined with sale prices, bundle offers, or other promotions. This condition applies to all eligible orders.

优惠码[优惠码]不能与特价、组合优惠或其他促销同时使用。该条件适用于所有相关订单。

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This code was issued for [适用客户条件] only and cannot be transferred or reused on another account. We’re unable to make an exception to this policy.

该优惠码仅面向[适用客户条件]发放，不能转让或在其他账户重复使用。我们无法对此政策作出例外处理。

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After reviewing your order, we can confirm that the purchase does not meet the terms of [优惠码]. We’re therefore unable to honor the discount for this order.

核查您的订单后，我们确认该订单不符合[优惠码]的使用条款。因此，我们无法为该订单提供此折扣。

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其他场景

关于话术：每条话术按客服场景和语气整理，附中文回译。我们关注的不只是翻译对错，更是「这句话在客服场景里说出去是否得体」——因为一句直译的「我们不能退款」，可能已经冒犯了客户。